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INDONESIA
Jurnal Manajemen
Published by Universitas Tarumanagara
ISSN : 14103583     EISSN : 25498797     DOI : 10.24912
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen [p-ISSN 1410-3583 | e-ISSN 2549-8797] is a peer-reviewed journal published three times a year (February, June, and October) by Faculty of Economics, Universitas Tarumanagara. Jurnal Manajemen is intended to be the journal for publishing articles reporting the results of research on management. Jurnal Manajemen invites manuscripts in the various topics include, but not limited to, functional areas of marketing management, finance management, strategic management, operation management, human resource management, e-business, knowledge management, management accounting, management control system, management information system, international business, business economics, business ethics and suistainable, and entrepreneurship
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 10 Documents
 1 
Search results for , issue "Vol. 21 No. 1 (2017): February 2017" : 10 Documents clear
Pendekatan Lean Six Sigma Dalam Penentuan Prioritas Perbaikan Layanan Bank Berdasarkan Persepsi, Harapan Dan Kepentingan Nasabah Hesti Budiwati
Jurnal Manajemen Vol. 21 No. 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v21i1.144

Abstract

This research have a purpose to determine ofimprovement priority of bankingservicesbase  on  perception,  expectation  and  interest  level  of  the  customer  using  lean  sigsigma  approach.    The  result  of  this  research  are  expected  to  give  the  contribute  for  thebank  manager.  This  research  will  determine  to  recovery  priority  of  service  quality  of  thebank  consisted  of  (1)  effectiveness  and  assurance,  (2)access,  (3)  price,  (4)  tangible,  (5)service portofolio and (6) reliability.This research using lean sig sigma approach, to doingthe  calculation  unwighted  gap  and  weighted  gap  above  the  response  of    respondent  baseon  perception,  exspectation  and  interest  level  of  the  customer  above  the  response  of  theresponden  base  on  perception,  exspectation  and  interest  level  of  the  customer  aboveservive quality of the bank. The population of this research is all active customera at PT.BPR Arta Centra Asia Lumajang,and sample of this research is taken as 120 customer asrespondent.  The  result  of  this  research  showing  at  3  (three)  main  priority  of  the  recoveryquality  service  of  the  bank  that  is  dimension  to  reliability  for  the  item  the  dont  have  amistake  in  providing  service,  the  dimension  of  the  effectiveness  is  no  delay  because  thebirocation and procedure and service quickly.The next future this research are exspectedto  give  the  contribution  to  development  of  the  study  management  science,  especially  for marketing management service, so it can be a reference for the similiarity of research andadvance research.
[RETRACTED] : Pengaruh Kontrak Futures Indeks Terhadapvolatilit Asunderlying Spot Market Di Indonesia [RETRACTED]
Jurnal Manajemen Vol. 21 No. 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v21i1.145

Abstract

Artikel dengan judul PENGARUH KONTRAK FUTURES INDEKS TERHADAP VOLATILITAS UNDERLYING SPOT MARKET DI INDONESIA dilakukan PENCABUTAN (RETRACTED) dari Jurnal Manajemen Vol.21, No. 1(2017) pada URL http://ecojoin.org/index.php/EJM/article/view/145, karena DITEMUKAN telah pernah DITERBITKAN pada JURNALEM 28 September 2016 halaman 1-13 pada tautan daring http://e-journal.uajy.ac.id/10404/Pemberitahuan PENCABUTAN artikel ini dapat juga ditemui pada Jurnal Manajemen Vol.22 No. 3 (2018) dengan URLhttp://ecojoin.org/index.php/EJM/article/view/389
Kompetisi Dan Stabilitasperbankan Di Indonesia Suatu Pendekatan Analisis Panel Vector Autoregression Intan Apriadi; Roy Sembel; Perdana Wahyu Santosa; Muhammad Firdaus
Jurnal Manajemen Vol. 21 No. 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v21i1.146

Abstract

Bankingfragilityphenomenon in the world as well as in Indonesia whip outsome interesting issues to be investigated. The objective of this study is to investigate thedynamic causality relationship between competitionandstabilityof bankin Indonesia.The relationship between competition and stability of bank has long been a controversybefore some crises takes place in the world either in theoretical or in empirical sphere.The crucial questionsuch aswill competitionincrease stability of banking industry orthe other way around will competition create instability in banking system inIndonesiaaregoing tobe investigated in this study.Stability will be analyzed by z-score,and competition will be measuredby HHI. Testing the relationship between competitionand stability will be conducted by Panel Vector Autoregression, a relatively newapproach in econometrics.Empiricalresult indicates thatcompetitiondecreasedstabilityof banking industry,whereas stability has aninsignificant effect to competition.
Peran Brand Loyalty Sebagai Mediator Antara Brand Love Dan Brand Trust Konsumenusaha Jasa Perjalanan Wisata Sri Vandayuli Riorini
Jurnal Manajemen Vol. 21 No. 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v21i1.147

Abstract

Competition in tour & travel in gaining subscribers is increasing in line with the increment of consumer demand for traveling. Brands can be a competitive tool of a company. Research conducted is aimed at analyzing Brand Love, Brand Trust toward the Word of Mouth through Brand Loyalty. A total of 200 respondents in the sample who use the services of tour and travel is selected by using Purposive sampling technique. The method of data analysis applies the Structural Equation Model / SEM. This study finds (1) the positive and direct influence of Brand Love, Brand Trust toward Brand Loyalty, Word of Mouth. (2) Brand Loyalty plays a role in mediating the relationship between Brand Love, Brand Trust with Word of Mouth. (3) The strongest factor affecting the Word of Mouth is the Brand Trust. For further research is recommended to include Brand Commitment as antecedent of Brand Loyalty, and to apply this research to other services categories.
Bauran Pemasaran Kepuasan Dan Loyalitas Pelanggan Benih Kelapa Sawit PT Socfin Indonesia Sri Ariani Safitri; Suharno Suharno; Anna Fariyanti
Jurnal Manajemen Vol. 21 No. 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v21i1.148

Abstract

Along with the increasing demand of palm oil seedtrigger an increased numberof seed producers of palm oil in Indonesia. Under conditions of tight competition, PTSocfin Indonesia (Socfindo) as one of the producers of palm oil seedneeds to evaluate theperformance of the marketing mix (product, price, place and promotion) through customersatisfaction and loyalty. This study aimed to analyze the influence of marketing mixtowards customer satisfaction and loyalty as well as to analyze the level of satisfaction andloyalty customer palm oil seed ofPT Socfindo. Thecollection of data through the 30respondent companies. Data analysis methods used Structural Equation Model PartialLeast Square (SEM PLS). Analysis results showed thatthe the product variables have asignificant influence on customer satisfaction and loyalty, while the variables of price,place and promotion does not have a significant influence in shaping customer satisfactionand loyalty. In addition, the calculationresults Customer Satisfaction Index (CSI),customer satisfaction index palm oil seed PT Socfindo which can be categorized as verysatisfied and calculating results Customer Loyalty Index (CLI), an index of customerloyalty palm oil seed PT Socfindo which can be categorized loyal.
Faktor-Faktor Yang Mempengaruhi Volume Pembiayaan Berbasis Bagi Hasil Pada Perbankan Syariah Di Indonesia Tri Widiastuty
Jurnal Manajemen Vol. 21 No. 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v21i1.149

Abstract

This research was conducted to prove how much do profitability, inflation rate, and non performing financing give effect to volume of profit and loss sharing based- financing that observed from Shariah banks annual report. This research is expected to provide benefits for the development of Sharia accounting knowledge, especially related to Islamic banking financing products. In addition, this research is also expected to provide input for management of Islamic banks to determine the factors that may effect to volume of profit and loss sharing based- financing and to give information for investors that can be used as the basis for a decision to invest in Islamic banks. Sample selection method used in this research is purposive sampling method. Sample in this research are 10 Islamic banks in Indonesia with the research period ranging from 2003 to 2014. The data analysis method used in this research is multiple regression analysis. The results of this research indicate that profitability doesn’t have a positive effect to volume of profit and loss sharing based- financing, inflation rate doesn’t have a negative effect to volume of profit and loss sharing based- financing, and non performing financing doesn’t have a negative effect to volume of profit and loss sharing based- financing.
Analisis Faktor-Faktor Stressor Terhadap Streskerja Dan Kinerja Karyawan Kementerian Keuangan Ami Pujiwati; Etty Susanty
Jurnal Manajemen Vol. 21 No. 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v21i1.150

Abstract

The purpose of this study was to determine the factors that become a stressor to stress the work and employee performance and to determine the effect of work stress on employee performance Secretariat General of the Ministry of Finance. This research was conducted on the employee group III at 5 (five) units which are under Sekretariatan General of the Ministry of Finance of the Republic of Indonesia. The analytical method used path analysis using SEM analysis tools SmartPLS. The sample used in the study amounted to 150 respondents. The results showed that the lack of authority in order to carry out the responsibilities of being a major factor in generating stress (stressors) whereas the difficulty to get along with superiors, they cause work stress. While taking risks and thinking hard to always be able to work with either a major factor in improving employee performance. Stressor in the office of the Secretary General of the Ministry of Finance significantly positive effect on employee stress, while in the office of the Secretary General of the Ministry of Finance stressor does not significantly affect the employee performance and job stress did not significantly affect performance.
Proses Manjemen, Struktur Formal Dan Penggunaan Informasi Meutia Meutia
Jurnal Manajemen Vol. 21 No. 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v21i1.151

Abstract

The purpose of this paper is to research whether activity of strategy development and implementation used in practice are formal structured processes, and whether financial and non-financial information are of equal importance across strategy development and implementation activities. This study uses senior accounting officers within large Banten and West Java firms (those employing more than 250 employees). The result from hypotheses testing showed that that strategy development and implementation were relatively formally structured processes in the companies investigated. Nevertheless, financial information and non-financial information are considered equally important both for the development of the strategy and implementation of strategies for the companies surveyed. Companies, it provides value and weight as important both to the financial information for strategy implementation process.
Kebijakan Dividen Di Bursa Efek Indonesiapada Perusahaan Kelompok LQ 45 Sri Hasnawati
Jurnal Manajemen Vol. 21 No. 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v21i1.152

Abstract

Dividend policy is very important in Finance Management. But until now the concept of dividend policy remains a debatable issue: should corporate profits be distributed or should they be kept as return earnings? In order to address the issue, research on public companies listed on the Indonesian stock exchange on LQ 45 companies is conducted. A model of multiple regression is used to explain what factors should be considered in carrying out the company’s dividend policy. The result of this study shows that main factors that should be considered in distributing the cash dividend are investment and leverage that may have an impact on the reduction of dividend. Size and liquidity variables do not affect dividend policy. When this study is related to agency theory, it seems that the companies in the LQ 45 have reduced agency conflict by increasing investment from internal and external sources. The creditors supplied external sources to increase management  control. The dividends were distributed in order to give a return on shareholders.
Model Pengukuran Kinerja Karyawan Berdasarkankomitmen, Motivasi Kerja Dan Gaya Kepemimpinan Rahmat Basuki; Anton Agus Setyawan; M Farid Wajdi
Jurnal Manajemen Vol. 21 No. 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v21i1.153

Abstract

This study aims to measure the effect of leadership styles, organizational commitment to performance with the mediation of motivation in the civil service of the Faculty of Universities in Surakarta. The study population was a civil servant employees in the faculty. The sample is determined by the saturated sample technique, the entire employee staff respondents as many as 76 people. Methods of data collection techniques used are questionnaire. Data analysis method used is the method of path analysis (path analysis). From the results of this study concluded that the style of leadership, organizational commitment and motivation of jointly have a significant influence on employee performance. While the results of the t test of leadership style variable result that leadership style has no effect on the motivation and performance of the organization's commitment and motivation.Variabel partially have a significant influence on employee performance. With the result that the path analysis variables mediate motivational leadership style on employee performance. Motivation also mediate organizational commitment to employee performance. Judging from the coefficient (R Square) we can conclude that the motivation was influenced variable leadership style and organizational commitment of 0.46% while the rest influenced by other factors beyond the study variables. Performance is influenced by the motivation of employees by 44% and the rest influenced by other factors beyond the variables. Performance of employees affected by variables of leadership style and organizational commitment by 36% while 64% is variable - the other variables outside the study.

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